Privacy Policy

1. Introduction

ROAR Gym Pte Ltd ("ROAR Gym", "we", "us", or "our") is committed to protecting the privacy and personal data of our members, prospective members, and website visitors in accordance with the Singapore Personal Data Protection Act 2012 (PDPA) and the directions and advisory guidelines issued by the Personal Data Protection Commission (PDPC).

This Privacy Policy sets out the basis on which we collect, use, disclose, retain, and protect personal data. By interacting with us — whether through our website, membership applications, or any other channel — you acknowledge that you have read and understood this policy.

2. Personal Data We Collect

Depending on your interaction with us, we may collect the following categories of personal data:

• —Identity data: full name, date of birth
• —Contact data: email address, phone number, mailing address
• —Membership data: membership type, class bookings, attendance records, payment history
• —Health and fitness data: fitness goals, injury history, health declarations (where voluntarily provided or required for safety purposes)
• —Website and device data: IP address, browser type, pages visited, referring URLs, cookies and similar tracking technologies
• —Communications data: enquiry form submissions, emails, WhatsApp messages, and other correspondence

ROAR Gym does not routinely collect NRIC numbers, passport numbers, or copies of identity documents. Such information will only be collected where required by applicable law or where necessary for identity verification purposes expressly permitted under applicable laws and regulations.

3. How We Collect Personal Data

We collect personal data through the following means:

• —Membership applications submitted online or in person
• —Website enquiry and contact forms
• —Email, WhatsApp, telephone, and social media communications
• —In-gym registration, check-in, and access control systems
• —Class and personal training booking systems
• —Marketing communications, event registrations, and competitions
• —Third-party service providers such as payment processors, booking platforms, and analytics tools

4. Purposes for Collection, Use and Disclosure

We collect, use, and disclose your personal data for the following purposes:

• —Processing, administering, and managing your membership or service agreement
• —Responding to your enquiries, feedback, and service requests
• —Processing payments and maintaining financial records
• —Scheduling and managing class bookings, personal training sessions, and appointments
• —Ensuring the safety and security of our members, staff, and premises
• —Sending service-related communications, including booking confirmations, policy updates, and operational notices
• —Sending marketing and promotional communications about ROAR Gym's services, events, and offers, where you have provided consent
• —Conducting analytics to improve our website, services, and member experience
• —Complying with applicable legal, regulatory, and contractual obligations
• —Enforcing our Terms and Conditions, Gym Rules, and other member policies

5. Disclosure to Third Parties

We do not sell, rent, or trade your personal data to third parties. We may disclose your personal data to the following categories of recipients where necessary to fulfil the purposes described in this policy:

• —Payment processors and financial institutions for transaction processing
• —Booking and scheduling platform providers
• —Email and communications service providers
• —Website hosting, analytics, and technology service providers
• —Professional advisers including lawyers, accountants, and auditors
• —Regulatory authorities, law enforcement agencies, or courts where required by law

All third-party service providers engaged by ROAR Gym are required to handle personal data in a manner consistent with the PDPA and are contractually obligated to protect the confidentiality and security of the data they process on our behalf.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required or permitted by applicable law. Our general retention guidelines are as follows:

• —Membership records: retained for a minimum of 5 years following the termination or expiry of membership
• —Website enquiry and contact form records: retained for up to 2 years from the date of submission
• —Financial and payment records: retained in accordance with applicable legal, tax, and accounting obligations
• —Health and fitness data: retained for the duration of membership and for such period thereafter as may be required for safety or legal purposes

When personal data is no longer required, we will take reasonable steps to destroy or anonymise it securely.

7. Access and Correction Requests

Under the PDPA, you have the right to:

• —Request access to personal data we hold about you
• —Request correction of any inaccurate or incomplete personal data
• —Request information about the ways in which your personal data has been used or disclosed in the past year

To submit a request, please contact our Data Protection Officer at [email protected]. We aim to respond to all valid requests within 30 calendar days of receipt. We reserve the right to charge a reasonable fee for access requests in accordance with the PDPA.

8. Withdrawal of Consent

You may withdraw your consent to our collection, use, or disclosure of your personal data at any time by contacting our Data Protection Officer at [email protected]. Please note that withdrawal of consent may affect our ability to provide certain services to you, and we will inform you of the likely consequences before processing your withdrawal request. Withdrawal of consent does not affect the lawfulness of any collection, use, or disclosure carried out prior to the withdrawal.

9. Marketing Communications

We may send you marketing and promotional communications about ROAR Gym's services, events, offers, and updates. We will only do so where you have provided your consent, or where permitted under the PDPA. You may withdraw your consent to receive marketing communications at any time by clicking the unsubscribe link in any marketing email, or by contacting us at [email protected]. Withdrawal of marketing consent will not affect the delivery of service-related communications necessary for the administration of your membership.

10. Cookies and Website Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic, and support our marketing activities. Cookies are small data files stored on your device. We may use the following types of cookies:

• —Essential cookies: necessary for the website to function correctly
• —Analytics cookies: used to understand how visitors interact with our website (e.g. Google Analytics)
• —Marketing cookies: used to deliver relevant advertising and track campaign performance

You may manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. For more information, please refer to our Cookie Policy.

11. Protection of Personal Data

We implement appropriate technical, administrative, and physical security measures to protect your personal data against unauthorised access, collection, use, disclosure, copying, modification, disposal, or similar risks. These measures include access controls, encryption where appropriate, and staff training on data protection obligations. However, no method of data transmission or storage is completely secure. While we take all reasonable steps to protect your personal data, we cannot guarantee absolute security.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or regulatory requirements. The revised policy will be posted on our website with an updated effective date. We encourage you to review this policy periodically. Where changes are material, we will take reasonable steps to notify you. Your continued use of our services following any update constitutes your acknowledgement of the revised policy.

13. Contact Our Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact our Data Protection Officer:

We aim to respond to all valid personal data requests within 30 calendar days of receipt.